Last Updated: March 16, 2026

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At Genkord, we place the highest priority on the security of your personal data, particularly your sensitive health data. This Privacy Policy explains how your personal data is collected, used, protected, and shared when you visit the genkord.com website and utilize our stem cell banking and laboratory services.

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1. What Data Do We Collect?

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To provide our services, we collect the following categories of data:

Identity and Contact Data: First name, last name, Turkish ID number, date of birth, email address, phone number, and residential address.

Special Category Personal Data (Health Data): Blood type, genetic data, medical history, infection test results (e.g., HIV, Hepatitis), and sample analysis reports required for stem cell storage and laboratory analysis processes.

Transaction and Financial Data: Invoice information generated during service purchases, payment method details (credit card information is not stored by us; it is processed through licensed payment providers).

Digital Footprint and Technical Data: IP address, browser information, device type, website navigation activity, and cookie records.

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2. For What Purposes Do We Use Your Data?

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Your personal data is processed for the following purposes:

To ensure the proper execution of stem cell collection, analysis, freezing, and storage services.

To meet medical requirements and laboratory standards (GMP, etc.).

To fulfill our legal obligations, primarily those under Ministry of Health regulations.

To communicate with you regarding your medical procedures, test results, and sample status.

To carry out billing and accounting processes.

To ensure the security of our website and improve the user experience.

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3. Conditions for Processing Personal Data

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Genkord processes your data based on the conditions specified in Articles 5 and 6 of the Personal Data Protection Law No. 6698:

Your explicit consent (Your explicit consent is mandatory, particularly for the processing of your health and genetic data).

Explicit provision in the law (requirements of health legislation).

Directly related to the establishment or performance of a contract.

Necessary for the fulfillment of our legal obligations.

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4. With Whom Do We Share Your Data?

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Your personal data may be shared with third parties only to the extent necessary and in strict compliance with privacy standards:

Authorized Public Institutions: The Ministry of Health of the Republic of Turkey and other legally authorized regulatory bodies.

Business Partners and Service Providers: Accredited external laboratories, shipping/logistics companies (for sample transfer), organizations providing IT infrastructure and server hosting services, and licensed payment institutions.

Genkord absolutely does not sell or rent your personal data to third parties for marketing purposes.

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5. Data Security and Retention Period

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Our laboratory uses end-to-end encryption, firewalls, access restrictions, and closed-loop systems to ensure the digital security of your genetic materials and health data.

Your personal data is securely stored for the retention periods specified by applicable legislation (e.g., legal archiving periods for health records) or for as long as necessary to fulfill the purpose of processing. Upon expiration of the retention period, your data is securely destroyed or anonymized.

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6. Cookies and Tracking Technologies

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We use essential and analytical cookies to analyze the performance of our website and enhance your experience. A control panel is provided during your site visit to manage your cookie preferences. The analytical tools used perform standard traffic measurement and do not directly reveal your personal identity.

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7. Your Rights Under Article 11 of the KVKK

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As a data subject, you have the following rights under the Law:

To learn whether your personal data has been processed,

To request information regarding such processing if it has occurred,

To learn the purpose of the processing and whether it is being used in accordance with that purpose,

To know the third parties to whom your data has been transferred within or outside the country,

To request the correction of any incomplete or incorrect data,

To request the erasure or destruction of your data within the framework of the conditions stipulated by the Law.

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8. Contact Information

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For any questions regarding our privacy practices or requests under the KVKK, you may contact us via the following channels:

Company Name: Genkord

Address: Bağlar, Yalçın Koreş St., Erdinç Buildings, Unit 22, Block A3, 34204 Bağcılar/Istanbul

Email: info@genkord.com

Phone: (0212) 231 53 50